Frequently Asked Questions
Why use our services?
DirectComplaint.com has access to millions of business owners and customer service centers around the country. We will use our national recognition to help you quickly and easily resolve your customer service and consumer complaints.
What about government complaints?
DirectComplaint.com offers you a free style letter format for you to submit a complaint letter to any local, state, or federal government agency you choose. You can even direct your letter to a specific appointed, or more importantly, elected government official.
How does DirectComplaint.com make it so easy?
As consumers, users of services, and constituents ourselves, we understand your frustration when trying to figure out who to contact when you have a problem or complaint. This frustrating process can often require hours of research and endless time holding a telephone to your ear. Our Complaints Center will take approximately 3-10 minutes of your time, eliminate your stress, and allow your complaint to be delivered in a professional easy to understand format.
What exactly do you do?
DirectComplaint.com will ask you a few questions to help us identify your specific complaint. DirectComplaint.com will then send your complaint letter directly to the business owner or customer service manager who has the authority to make decisions and resolve your problem. If you are really angry and want to take your customer complaint beyond the business owner or customer relations manager, DirectComplaint.com will give you the opertunity to file the appropriate complaint forms with your local, state, or federal complaint agency(s).
Why should I choose to pay for your services?
The fee that DirectComplaint.com charges for each of our services is nothing compared to the amount of time and effort you would spend on your own trying to get your complaint heard, and your problem resolved.
What FREE services do you offer?
DirectComplaint.com will offer you a variety of free tools to access the public complaint history of any business in the country. Our database will contain the public records available for easy review. In addition, NCS will offer you the consumer FREE access to our monthly newsletters, consumer tips, polls, surveys, and so much more. Our recall center will allow you the consumer to review government mandated and voluntary recalls. We will provide you links to other complaint sites, such as the national Do Not Call Registry, and the three primary credit reporting and tracking companies.
Will my complaint be posted publicly?
Yes. DirectComplaint.com will post your consumer complaint on the Consumer Complaint Tracker. We will not display any of your personal information, not even your name. The purpose of the posting, is to let other consumers know about the value a business places on customer service, consumer friendliness, and quality service.
What is the Public Poster Board?
Our website will provide a FREE format which will allow you to post your complaint or satisfaction about any
business, company or service. The information you post will be available for viewing by any consumer or business visiting our website.
Do you guarantee a solution to my complaint?
DirectComplaint.com will use our name recognition to help you easily resolve your complaint or pass on kudos to any business in the US. We cannot however guarantee that every business will respond positively and that every problem can be resolved. DirectComplaint.com will make every attempt to help you resolve your consumer problem.
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